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How Do Frontline Employees Drive the Change Management Process?
Change is a constant in today’s business world, and frontline employees—the backbone of any organization—experience it firsthand. A recent study reveals a critical gap: 15% of frontline workers are stressed by the constant churn of change. This highlights the importance of understanding how frontline employees can actively drive the change management process. Unfortunately, conventional change management approaches often overlook the invaluable contributions of frontline staff. These people
How to Communicate Change in the Workplace in 9 Steps
Employee disengagement or resistance to the change is the main reason for 70% of change action failures. If businesses prioritize communicating change, the figure will be substantially different. It’s no secret that telling employees about changes can be a very sensitive topic. It often causes opposition and anxiousness. This results in decreased output, missed deadlines, and lower-quality work. However, what is the
Stress Management Techniques for Frontline Workers
Frontline employees are essential to sectors such as healthcare and customer service, often working under challenging and high-pressure conditions. A study by meQuilibrium reveals that frontline workers experience anxiety and depression at rates 33% and 61% higher, respectively, compared to others. Additionally, they are 30% less likely to seek professional help under high stress than their non-frontline counterparts. This stress
How to Successfully Manage a Distributed Workforce?
Managing a distributed workforce has become increasingly popular and necessary in the modern-day business world. With the rise of remote work due to technological advancements, global connectivity, and changing cultural beliefs, many companies have embraced this new way of working. However, with its benefits also come challenges that can hinder effective management and productivity. As a result, it is crucial
Digital Signage vs. Email: Which Is More Effective for Deskless Employee Communication?
In today’s fast-paced and digitally-driven world, communication in the workplace is constantly evolving. With an increasing number of employees working remotely or on-the-go, traditional methods of internal communication such as email are no longer sufficient. This has led to the rise of digital signage, a dynamic and interactive form of employee communication that utilizes screens and content management systems to
What is Frontline Digital Inclusion and Why is it Essential?
Frontline workers who interact with customers directly and engage with products physically proved their resilience and significance during the COVID-19 pandemic. These workers form 80% of the global workforce and are employed in almost every industry. Despite their critical role, organizations often don’t include them when making technological innovation decisions. Discussions about workplace digitization include infrastructure changes, cloud deployment, and