Although front-line workers account for a majority of the workforce worldwide, Gallup claims that just 23% are engaged in their jobs. This number is concerning since it draws attention to a crucial problem that many companies nowadays deal with: obstacles for frontline employees. Disengaged workers are much more likely to quit their jobs, which significantly increases turnover rates and expenses for businesses. Frontline
Once an unimaginable vision, AI has now become a visible and integral part of daily life. From suggesting what to wear on your next date to helping you upskill to meet industry standards, AI has become a go-to assistant for many tasks. But its impact extends far beyond personal use. Industries are leveraging AI to bridge the gap between employees
A frontline worker is an individual who interacts directly with clients or the public, or who is engaged in the production and delivery of goods and services. They are indispensable In many sectors of business and society including healthcare, retail, manufacturing, and logistics. The post-COVID-19 era is witnessing a transition in the functionalities of the frontline workforce. Companies that pay
Up to 80% of the global workforce are frontline workers, making them an integral part of any organization. They interact directly with customers and drive operational success through better communication. But did you know that only 21% of these employees feel engaged at work? This alarming data needs immediate focus, and this is where effective leadership comes in. We know that leaders
Only 23% of front-line employees expressed that they have access to adequate technology. Such a statistic shows a major disparity in how our frontline workforce is prepared. Digital transformation in industries is an ongoing process that mostly impacts positions with frontline employees. Therefore, in fields such as retail, healthcare, and manufacturing, among others, the efficiency of these staff members is determinative
Frontline managers are particularly important in ensuring smooth transitions and preserving production as companies increasingly adopt mobile-first approaches. Several elements lead to the shift to a mobile-first workplace, including the general acceptance of mobile devices and the growth in remote work. Although this change clearly offers advantages—more freedom and more productivity—it also poses specific difficulties for frontline managers to negotiate.
