The world is changing rapidly, and so is the way we work. With advancements in technology and a global shift towards remote work, traditional office-based jobs are no longer the only option. As more companies embrace flexibility in their working arrangements, deskless employees (those who do not have a fixed desk/workspace) are also reaping the benefits. From field workers to
In today’s digital age, remote work has become increasingly common and necessary. While this setup offers flexibility and convenience, it also poses challenges in communication and collaboration for deskless employees who are not physically present in a traditional office setting. In the current global crisis where many companies have shifted to remote work as a safety precaution, there is an
The business landscape is experiencing rapid transformation, fueled by significant technological advancements and digitization. Consequently, organizations face the imperative of effectively supporting and training their frontline employees. These employees must possess the requisite skills and knowledge to handle customer service inquiries and complaints adeptly while maintaining productivity in the workplace. Regular training is vital for frontline staff; however, due to
In today’s fast-paced world, the traditional methods of employee training are slowly becoming obsolete. As companies strive to keep up with ever-evolving technology and industry trends, there is a growing need for more efficient and effective ways to train their employees. This is where microlearning comes into play. While it has been around for quite some time, this bite-sized learning
Training and development are crucial for any organization to stay ahead in today’s fast-paced business world. For frontline teams, this is especially important, as they directly interact with customers and represent the face of the company. However, finding the most effective training method can be a challenge for companies, especially with limited time and resources. In recent years, microlearning has
Diversity, equity, inclusion, and belonging (DEIB) practices are not just buzzwords – they have real power to transform frontline teams and improve business outcomes. Done right, thoughtful integration of DEIB principles allows companies to better serve a diverse customer base, attract and retain top talent from all backgrounds, and foster genuine connections between coworkers. However, making meaningful change requires diligent
