Ways to communicate changes in the workplace | theEMPLOYEEapp

How to Communicate Change in the Workplace in 9 Steps

How to Communicate Change in the Workplace in 9 Steps

Last updated on June 17, 2024 at 08:40 am

Employee disengagement or resistance to the change is the main reason for 70% of change action failures. If businesses prioritize communicating change, the figure will be substantially different.

It’s no secret that telling employees about changes can be a very sensitive topic. It often causes opposition and anxiousness. This results in decreased output, missed deadlines, and lower-quality work. However, what is the underlying reason for this turmoil? Is it the change per se or the way the change is conveyed?

The purpose of internal communication is to guide staff members toward certainty and understanding by providing an easy route through ambiguous situations.

This blog outlines a 9-step comprehensive guide on communicating change to employees effectively. Read on to explore valuable tips, examples, and expert recommendations to ensure a seamless communication process!


Step 1: State Why Change Is Required in a Succint Manner

Any significant change has the potential to be misunderstood. Because of this, the first step in any scenario where modifications are required is to be open and honest regarding it.

Being truthful in your communication will benefit you because your employees will be impacted by these changes.

Thus, assume responsibility for the change and its potential effects on employees. Clearly state the need and be transparent about the anticipated impact on workers’ day-to-day.

Step 2: Communicate the Nature of Change

Clearly state the possibilities and challenges that the organization is encountering, as well as why the current situation cannot continue. Dissect it into terms that are accessible to all and easy to comprehend. Give your staff members ideas about:

  • The difficulty the company must overcome
  • The list of desired outcomes
  • A comprehensive rundown of the sequential steps involved in getting there

This won’t usually allay their worries, if not most of them. However, it is far better than letting worries grow because of an absence of clarity brought on by an inability to communicate. Rather, establish confidence by being unambiguous and certain while also being willing to embrace actuality.

Examples of emails for communicating change to employees can be put to use to make major announcements.

Step 3: Provide a Genuine Context to the Change

After you’ve given the details, you’ll need to clarify it.

Support your acknowledgment of difficulties and your newly set objectives with:

  • Relevant information from a trustworthy source
  • Market analysis on emerging trends that you need to adjust to in response to customer input
  • Additional hard data

Here, using context to guarantee agreement is the aim. By providing context, you enable everyone to comprehend the change and see the larger context. This aids in preparing them for a change in the functions that they will play.

Once the overall goal has been conveyed, discuss the changes in each role. Since certain employees may be more impacted by change than someone else, it can be crucial to explain how changes impact each specific role. The more details you give your team, the easier it will be for them to comprehend and come together for the shift.

Also Read: What Makes Internal Communications Essential for Modern Business Success?

Step 4: Create a Vision and Appealing Narrative


There are two excellent methods for adding inspiration to any task: Effective imagery and narratives.

Use storytelling methods to explain why change is necessary. To help make the purpose more concrete and practical, include case studies, incidents, or any other kind of illustrations.

Create a story around the suggested adjustments to give them an individual meaning.

Concentrate on emphasizing the benefits of the change through visuals:

  • Depict what is to come in a realistic and idealized manner
  • Utilise infographics that illustrate advancement to make the point simple to understand
  • Show how the modifications are in line with the future objectives and core values of your company

Make every employee the protagonist of their own tale as a storytelling technique. Give them a sense of autonomy and encourage their involvement.

Show these exchanges as the complete opposite of uncertainty. This serves to further emphasize that they are essential to the transformation and the long-term goal that is being pursued.

Step 5: Communicate Frequently Through a Variety of Channels

In the field of digital interactions, it is widely acknowledged that consistent use of multiple channels can expand the content’s audience and enhance client and employee satisfaction.

Maybe you’ve spent days honing your message and instructing everyone about the changes that are coming. You are certain that, before pressing the Send option, you reviewed your mailing list twice. To spread the word throughout the leaders, you have even arranged a video conference.

Nonetheless, several individuals were shocked when the moment arrived. What went in the wrong position?

It was likely a communication breakdown, as there’s always a chance that your message could be miscategorized as spam.

It’s preferable to ensure that the details required to be distributed to every employee in a company are not misplaced or obscured by additional information.

Use the Employee App to provide employees with a smooth workflow by effortlessly integrating essential business apps and services.

Step 6: Encourage Two-Way Communication Among Staff

You must prioritize two-way communication alongside the channels of communication. This needs to have a confidential way for staff members to express their opinions.

Anonymous comments remove the fear of facing backlash for a notion that is deemed flawed. A “not so good” proposal criticism serves as an essential component of development and transformation.

Regular two-way communication identifies personal issues, promotes diversity, and fosters trust. Workers involved in organizational transformation at the forefront will have special perspectives to share. Additionally, it guarantees their sense of worth and faith.

Tools such as archives, one-on-one meetings, surveys, and recommendations allow for more in-depth and direct communication. This helps to ground communications in the aforementioned domains more firmly in actuality.

The possibilities for anonymous feedback occasionally bring to light issues that individuals would not typically discuss in the public eye.

Also Read: Engagement and Interaction Management in Internal Communications

Step 7: Communicate with Various Audiences

To ensure that communications are significant, you can divide them up according to pertinent employee groups. Giving staff members any amount of irrelevant data is undoubtedly ineffective.

Thankfully, putting this into practice is not too difficult. It is possible to establish robust ways for communicating changes in the workplace for distinct groups using the SMS text messaging tool of the Employee App. Then, you can have one unified way of communication for various teams in addition to larger groups for discussion and cooperation.

Email correspondence can also be divided into segments using pertinent contact lists. Of course, the interests and issues of various employee groups vary. Thus, make the most of the significance of communication by customizing messages for each group.

Various audiences need to receive distinct communications via various channels of dialogue. For instance, management communications ought to center on:

  • Concerns about operations
  • Simplifying procedures
  • Improving cooperation
  • Information correctness

Simultaneously, primary-level staff communications should center on:

  • The pros and cons of changes in practice
  • Enhancements to the effectiveness of the procedure
  • Questions about training and assistance
  • How modifications impact employment prospects and demands

Step 8: Assist Managers in Effective Communication

Since managerial behavior is the face of change, workers will look to it for direction and assurance. As we indicated at the outset, research has shown that organizational change failures frequently originate at the top and cascade downward.

Leaders influence how their actions and language are perceived by their staff. If adjustments in mindset and behavior are necessary, leaders must set an example for others to follow. If not, staff members will see through insincerity and grow skeptical.

Managers need to address these three core agendas while designing an effective change communication strategy

  • The rationale behind the modification
  • The advantages for all parties concerned
  • How workers can make a difference!

Step 9: Encourage and Acknowledge Achievements


Employees put up with change when it serves long-term objectives. However, it’s simpler to feel good about pursuing those objectives when advancements are acknowledged and rejoiced. One of the “four fundamentals of change” mentioned by McKinsey is, in fact, the official acknowledgment and validation of advancements.

Celebrate and draw attention to changes during as well as following the entire process. To maintain enthusiasm and involvement, share your objectives and accomplishments. Emphasize each person’s distinctive value and create an environment that values advancement and change-related efforts.

There are a few straightforward formal strategies that you can incorporate into the process of change to facilitate this simpler:

  • Tales of achievement from employees that are featured in periodicals
  • Programmes for recognition and accolades
  • Recognition at team meetings
  • Team activities

Your change program becomes ingrained in the social context of your business when it is continuously reinforced for advancement made and actions taken to get there are celebrated.

Also Read: AI for Internal Communications: Enhancing Enhance Engagement


One of the most difficult but crucial components of a successful approach to managing change is efficient communication. It can be challenging to make sure you are meeting the needs of every individual with various modes of communication within a company.

However, organizations can effectively manage change by establishing unambiguous goals, comprehending their target audience, and creating a thorough communication strategy.

Pave the way for a smoother transition in your workplace with the robust internal communication tools of the Employee App. From seamless intranet services to channeling employee communication via a unified text messaging system, the Employee App is your one-stop solution for change communication at the workplace.

Frequently Asked Questions

Why is change communication important in the workplace?

Although it requires dedication and time, communicating change often proves worthwhile. A well-executed change initiative will alter course and effectively steer your business toward the future you want. It builds trust and credibility among employees to align their objectives with the company’s requirements.

What is the best strategy for a manager communicating change to employees about company policies?

It’s crucial to employ a variety of communication channels to notify employees about policy changes. Emails, team conferences, intranet systems, corporate newsletters, and in-person meetings can all be used.

What are the crucial aspects that need to be communicated during organizational change?

Five key topics should be covered when discussing any change: the necessity for the change, the remedy, the company’s capacity to adapt and stick to the change, and its effects on particular roles.


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