Last updated on July 29, 2024 at 11:33 am

Driving corporate success through increased profitability, productivity, and customer satisfaction requires engaged employees.

Nevertheless, creating and implementing successful engagement initiatives continues to be a challenge for many organizations, particularly for deskless employees. These employees have to deal with particular communication difficulties, such as geographical separation and restricted access to traditional channels like email and the intranet.

In this current workforce, where the proportion of deskless workers is constantly increasing, removing the barriers to communication is not only a nice thing to have but also a requirement.

In this article, you will learn about the benefits of inclusive communication for these critical teams and how it can change their working environment.

Importance of Inclusive Communication in a Deskless Work Environment

Inclusive communication in deskless workplaces is essential because it creates a sense of community and makes sure that every worker feels acknowledged and appreciated.

There are the following benefits of inclusive communication for deskless teams:

1.  Fosters a Sense of Belonging and Engagement

Encourage inclusive communication so that deskless workers might feel less alone at work and more like part of the company.

Deskless employees’ sense of integration and belonging increases when they are able to engage with the company’s culture through frequent updates and inclusive messaging.

This feeling of inclusion and worth raises their general motivation and morale, which in turn increases productivity and job satisfaction.

2.  Ensures Everyone is Heard and Valued

It is impossible to exaggerate the significance of regular and transparent communication because a cohesive workforce necessitates that all workers, regardless of location or style of work, receive the same information.

This method not only maintains everyone in agreement but also gives employees the freedom to share their thoughts.

By encouraging deskless employees to express their thoughts and suggestions, inclusive communication channels promote innovation and ongoing improvement by building a culture of involvement and creativity.

3.  Improves Collaboration and Problem-Solving

Effective communication channels make it possible for team members to work together even when they are geographically apart.

By making use of cutting-edge communication tools, staff members can preserve efficient work processes and solid team dynamics. Effective lines of communication also facilitate rapid problem identification and resolution, which helps to quickly resolve concerns. This guarantees that problems are resolved quickly and effectively and improves overall operational effectiveness.

Also Read: The Role of Leadership and Management in Empowering Deskless Workers for Greater Productivity

Challenges to Inclusive Communication in Deskless Environments

Studies show that almost 70% of deskless employees said they require more technology to perform their tasks well.

Limited access to standard technologies like email, differing technology competency among employees, unpredictable schedules, etc., are some of the obstacles that inclusive communication faces in deskless work environments. 

Let’s look at other such challenges in these environments:

1.  Restricted Access to Standard Communication Tools

Limitations on access to common communication technologies like email and intranet present a big problem for deskless work settings. They make it harder for teams spread out globally to collaborate effectively and share information quickly.

2.  Different Levels of Technical Literacy

Deskless workers may possess varying levels of technological literacy, which calls for flexible communication techniques. By modifying communication tactics appropriately, we can ensure that all deskless employees participate inclusively and contribute to closing the digital divide.

3.  Changing Work Patterns and Possible Language Hurdles

Achieving inclusive communication among deskless teams is hampered by changing work practices and possible language barriers.

These dynamics have the potential to impede communication; thus, flexible approaches are needed to guarantee that all staff members—regardless of schedule or language proficiency—are properly informed and engaged.

Also Read: How To Create a Positive Work Environment For Deskless And Frontline Employees?

Strategies for Promoting Inclusive Communication with Deskless Teams

Source

Let us now look at some strategies to promote inclusive communication in deskless work environments:

1.  Multimodal Communication Channels

Managers can guarantee fair and efficient communication between deskless employees with different degrees of tech expertise by utilizing multimodal communication channels, including text messaging, video conferencing, and mobile apps. Using these various communication options will help you reach deskless workers more effectively.

Furthermore, in order to foster inclusive and productive communication throughout the company, managers and companies must make sure that every communication platform has features that are accessible to all employees, including those with disabilities.

2.  Targeted Communication and Training

In order to provide deskless workers with the resources and tools specific to their responsibilities and needs for efficiently interacting with communication platforms, targeted communication and training programs must be implemented.

Tailoring communication techniques guarantees that the specific requirements and geographical limitations of these personnel are met.

Furthermore, offering thorough training programs on a range of technologies and communication techniques guarantees that all staff members, regardless of their level of technological competence, may actively participate in organizational communication initiatives. This strategy encourages diversity and improves the efficacy of communication in the workplace as a whole.

3.  Fostering Two-Way Communication

Provide deskless workers with opportunities to actively contribute their ideas, worries, and feedback in a two-way manner so that their voices are heard and included in the organization’s communication framework.

It is essential to get input from deskless workers using techniques like anonymous suggestion boxes, polls, and surveys in order to gain valuable insights.

Furthermore, by setting up regular town hall meetings or online Q&A sessions, these staff members can speak with management face-to-face, express their thoughts, pose questions, and talk about pertinent organizational issues.

These programs improve communication channels and create an environment that is encouraging to all workers by fostering an open and inclusive culture.

Also Read: SMS Automation For Deskless Workforce: Streamlining Business Communication Efforts

Success Stories and Case Studies

Here are a few case studies that show how inclusive communication raises satisfaction, productivity, and engagement in deskless work environments:

Case Study 1: SMS Communication System of Coca-Cola

This case study illustrates how SMS-based communication streamlined deskless workers’ operations, improved connectivity, and increased productivity. It also provides information on how to embrace technology effectively and how that adoption affects organizational communication tactics.

Background

Many field workers who are always on the go are employed by the well-known beverage company Coca-Cola.

Strategy Put into Practice

Coca-Cola implemented an SMS-based communication system to guarantee easy contact with its deskless workforce. Through this method, the business can directly communicate instructions, safety alerts, and significant changes to its staff’s mobile phones.

Positive Impact

Enhanced Safety and Compliance

The prompt distribution of safety alerts and compliance information has increased workplace safety by ensuring that all workers are aware of the most recent regulations.

Improved Information Flow

Thanks to the SMS system’s ability to expedite information flow, staff members are certain to receive important updates on time, no matter where they are.

Increased Productivity

Employees who communicate more quickly can react to circumstances more quickly, which boosts productivity and efficiency.

Case Study 2: Wearable Technology Utilized by Amazon 

This case study illustrates how wearable technology enhanced deskless employees’ workflow efficiency and communication. It showcases creative ways to improve worker engagement and operational efficacy in fast-paced workplaces.

Background

Amazon employs a large number of warehouse employees who are always on the go.

Approach Used

Amazon unveiled wearable technology that facilitates time management and real-time communication. These gadgets allow staff members to effectively manage their responsibilities, stay informed, and interact with managers.

Positive Impact

Better job Management

Wearable technology has made job management easier by enabling employees to get updates and instructions instantly, which decreases downtime and boosts output.

Improved Communication

Being able to speak with managers directly has made it possible to resolve problems more quickly and improve team cooperation.

Enhanced Efficiency

Wearables’ real-time data facilitates the optimization of workflows and the identification of bottlenecks, resulting in enhanced overall performance and more efficient operations.

These Coca-Cola and Amazon success stories highlight the major advantages of implementing inclusive communication techniques in deskless work environments. By utilizing technology to address the particular difficulties encountered by deskless workers, these businesses have increased worker engagement, enhanced safety and compliance, and increased productivity.

Also Read: The Future of Work: How CMS is Shaping the Deskless Workforce Landscape?

To Wrap Up

For all workers to feel engaged, heard, and appreciated in deskless work environments, inclusive communication is crucial.

Implementing strategic communication techniques and addressing the particular issues encountered by deskless workers may help organizations cultivate a more engaged, collaborative, and productive workforce.

Are you prepared to improve communication and increase output among your remote team? Head over to The Employee App to find out more about practical tactics and resources for inclusive communication. 

Connect with us to take the first step towards a more engaged and driven workforce today!

Frequently Asked Questions

1.  What is inclusive communication in deskless workplaces?

Inclusive communication in the deskless workplace involves practices that ensure all employees, regardless of their physical location or role, feel valued, heard, and included in organizational communication processes.

It aims to foster a sense of belonging and enhance overall engagement and productivity among deskless workers.

2.  Why is inclusive communication important for deskless workers?

Inclusive communication is crucial for deskless workers because it boosts a sense of belonging, ensures they are heard, and makes them feel valued. This, in turn, boosts employee engagement and productivity.

3.  What are some typical communication obstacles faced by deskless workers?

Changing work schedules, uneven technical knowledge, and restricted access to traditional communication methods are common issues.

4.  How can businesses communicate better with employees who don’t have desks?

Businesses should encourage two-way communication, offer specialized training, and use multimodal communication channels. Additionally, providing clear and concise communication updates can help ensure that all employees stay informed and engaged.

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