Tag: Frontline Employee Retention

In today’s employment market, the emphasis is quickly moving from recruitment to retention. Companies are realizing that keeping current staff members—especially front-line staff—on board is significantly less expensive than constantly hiring new ones. In fact, McKinsey research shows that the cost of attrition can reach $10,000–$20,000 per employee. High turnover rates can also harm a company’s reputation and upset service consistency. Regular staff

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