The terms “frontline operations” and “frontline workers” have become ingrained in our language since the onset of the pandemic, and rightfully so—they are indispensable to the smooth functioning of society. These dedicated individuals engage directly with customers or clients, playing pivotal roles in diverse sectors such as healthcare, retail, education, and more. Given the paramount significance of frontline operations, it
As businesses continue to navigate the ever-changing landscape of the modern workplace, one aspect remains constant: the importance of training and development for employees. While this has always been a crucial element in any company’s success, it has become even more essential in recent times. The rise of technology and its impact on various industries have led to a heightened
