Tag: Too many meetings with frontline employees
3
May
The Impact of Too Many Meetings on Frontline Employees
Suppose you’re working as a customer service associate in a call center. Your job is to respond to calls quickly and politely, ensuring people get the information they need. Unfortunately, you spend most of the working day in meetings, which leaves you little to no time to answer calls. Meanwhile, the waiting line for customers is becoming longer and longer.