Tag: Why Frontline Employee Retention Matters

In today’s employment market, the emphasis is quickly moving from recruitment to retention. Companies are realizing that keeping current staff members—especially front-line staff—on board is significantly less expensive than constantly hiring new ones. In fact, McKinsey research shows that the cost of attrition can reach $10,000–$20,000 per employee. High turnover rates can also harm a company’s reputation and upset service consistency. Regular staff

Read more