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Best Practices for Remote Internal Communication in Healthcare Teams
The healthcare industry has been rapidly evolving with the integration of technology and virtual communication. With the rise of remote work in recent years, many healthcare teams have had to adjust their internal communication strategies to accommodate for a dispersed workforce. However, with the current global pandemic and the need for social distancing, remote internal communication has become vital for
The Ultimate Guide to Choosing the Right KPIs for Internal Communication Success
Effective internal communication is crucial for the success of any organization. It is the backbone that keeps all departments and employees aligned, motivated and productive. However, in today’s fast-paced business world, simply having a few meetings and sending out mass emails is no longer enough to ensure effective communication within a company. That’s where Key Performance Indicators (KPIs) come into
Importance of Transactional and Inspirational Communication for Frontline Employees
Frontline employees are the face of any organization and often act as the first point of contact for customers. They play a crucial role in representing the company’s values, providing excellent customer service, and building lasting relationships with clients. In today’s competitive business world, where customer satisfaction is key to success, it has become more critical than ever for companies
How to Choose Between Intranet and Extranet for Deskless Workforce
In today’s fast-paced digital world, companies are constantly looking for ways to improve efficiency and communication among their employees. With the rise of deskless workforces, this need has become even more crucial. Many organizations struggle with finding a solution that caters specifically to their deskless workers, resulting in fragmented communication and ineffective collaboration. Intranets and extranets have emerged as popular
ChatGPT vs. Human Interaction: Balancing AI and Personal Touch in Internal Communications
As technology continues to rapidly evolve, businesses are turning to artificial intelligence (AI) for various tasks and processes. One area that has seen an increase in the use of AI is internal communications within companies. With chatbots such as ChatGPT becoming more prevalent in workplaces, the question arises – can they truly replace human interaction? While AI offers many benefits
The Impact of Too Many Meetings on Frontline Employees
Suppose you’re working as a customer service associate in a call center. Your job is to respond to calls quickly and politely, ensuring people get the information they need. Unfortunately, you spend most of the working day in meetings, which leaves you little to no time to answer calls. Meanwhile, the waiting line for customers is becoming longer and longer.