Forbes found that organizations with a good company culture saw their revenues increase by four times.

Effective internal communication is crucial to establishing a positive company culture. By focusing on effective employee communication, you can improve productivity, satisfaction, and ultimately, profitability, making your organization more successful and competitive.

Considering this, it is no surprise that the employee communication software market is expected to grow at a CAGR of 11.8% from 2021 to 2027. Employee communication platforms keep employees connected with their team members, improving collaboration and business operations efficiency.

Additionally, these platforms help attract top talent, enhance employee engagement, and provide detailed insights into your organization’s communication efforts.

Given the evident benefits of employee interaction tools, it is important to know the top features to look for in communication software.

What Is Employee Communication Software?

Employee communication software is a tool designed to streamline and enhance workplace communication. It enables easy sharing of information and resources with your employees, facilitating better coordination and task completion.

It will also make it easy for your employees to communicate and collaborate with each other, even if they are at different locations. This will reduce the time taken to coordinate and complete a task while also becoming one of the best employee retention strategies.

10 Key Features of Employee Communication Software

Here are the top features your company needs in employee communication software:

1. Real-Time Messaging

One of the top features of employee communication software is real-time messaging.

By using it, all of your employees will be able to communicate with each other instantly, irrespective of their locations. This will help prevent disruptions, optimize your workflows, and enhance the efficiency of your business operations.

Instant messaging platforms like Slack, Discord, and Microsoft Teams, are cost-effective ways of keeping your employees connected. A more connected team will improve employee experience and help you build a more inclusive work environment.

2. Video Conferencing

Video conferencing is another feature that you must look for in your corporate communication tools. It lets you and your managers communicate face-to-face with all your employees, including your remote employees. This builds trust with your employees, making it easier to share ideas and encouraging them to embrace new initiatives.

3. Mobile Accessibility

Your internal communication software must be robustly mobile-accessible. With mobile-friendly business communication solutions, your employees will be able to access it remotely and receive instant notifications.

This will help you remove communication delays while making it easy for your internal communication managers to ensure alignment in your workplace. Additionally, your mobile-friendly solution must include a mobile app so that all your workers can access it with or without a desktop or laptop. 

Use employee communication software like Coonecteam, which comes with powerful mobile-friendly features, to keep your entire team connected in one place.

4. Integration with Other Tools

Your company’s communication tools must integrate seamlessly with other business tools, such as CRM, project management software, and collaboration platforms.

With this integration, you will enhance your business operations, increase customer and employee loyalty, and strengthen your reputation. You will also boost your return on investment and ensure your resources are used wisely. This integration will also help you avoid the cost of a poor internal communication strategy.

Some of the employee communication software that has strong integration capabilities includes Microsoft Teams and Zoho Connect.

5. Secure File Sharing

One of the key features of employee communication software that you must look out for is secure file sharing. To optimize collaboration and communication between your departments, teams, and employees, it is important that they are easily able to share files. 

Additionally, the file sharing must also have security features so that it cannot be accessed by someone without proper authorization. This will ensure that the confidentiality of the sensitive contents of the file being shared is maintained. This means that the file-sharing feature must also have additional features of encryption and access controls.

Also, file sharing should support multiple formats, including internal communication videos, to ensure digital accessibility. The two best-performing employee communication software programs that also support secure file sharing are Samepage and Happeo.

Also Read: 10 Signs It is the Ideal Moment to Invest in an Employee App

6. Employee Surveys and Feedback

One of the key features of your employee interaction tool must be its ability to collect employee surveys and feedback. Employee surveys and feedback are important because they will help you identify communication issues, improve employee morale, build a positive work environment, and be able to retain your top performers.

This feature of your employee communication software must include additional features that allow you to collect real-time feedback and anonymous surveys. 

Softwares like Sociabble and theEmployeeApp have these features and thus are among the best employee communication software.

7. Newsfeeds and Announcements

Another feature that your employee communication software must have is newsfeeds and announcements. This feature provides a central place to share information, ensuring all your employees stay informed.

You should also be able to segment your content for different audiences based on their role, department, region, and personal preference. This will help you ensure that your employees receive only relevant updates and information instead of being buried under irrelevant content.

8. Collaboration Tools

Your employee communication software must have strong collaboration features to improve internal communication within your organization. This means that it should support real-time communication between your employees, help you manage your projects and tasks efficiently and effectively, and allow your employees to share their workspaces in real-time.

With these features, they will be able to communicate and coordinate better, improving their outputs and leading to better contributions towards the success of your organization. Troop Messenger is one such software that also comes with these project management functionalities.

9. Analytics and Reporting

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One of the top communication software features that you will need is analytics and reporting. This feature helps you track and measure the effectiveness of your communication strategies and their impact on employee engagement.

It also helps you identify steps for making a brilliant internal communication plan that will foster innovation in your organization, helping you achieve all your objectives.

10. Customizable and Brandable

Lastly, your employee communication software must be customizable so that it can fulfill all your business needs. Additionally, you should also be able to brand it to reflect your organization, its identity, and its values. This means that you should be able to change its look, feel, colors, fonts, and name.

When your employees use branded communication software, they’ll feel a sense of pride and belonging. One such customizable employee communication software is the EmployeeApp, which offers extensive customization options to align with your company’s branding and culture. With its robust customization features, you can ensure that the software not only meets functional needs but also reinforces your organizational identity.

Also Read: Employee Retention Strategies for Frontline Managers

To Wrap Up

Good internal communication is essential for any organization’s success. With today’s technology, employee communication software is a great tool for ensuring efficient and effective internal communication.

The key features of employee communication software, along with the recommendations discussed above, will help you choose a solution that meets the unique needs of your organization. This software will also help you boost employee engagement, productivity, and satisfaction.

One such employee communication software that comes with all the above features is the Employee App. It is an intranet and mobile app that will enhance your internal communication strategy and make it more effective. With the help of this app, you not only improve communication but also foster a more connected and motivated workforce, ultimately driving your organization’s success.

Frequently Asked Questions

1. Can employee communication software help with the onboarding of new employees?

Yes, employee communication software streamlines the process of onboarding new employees by giving them instant access to information, training materials, and introductions to team members.

2. What role does AI play in employee communication software?

AI will improve the performance of your employee communication software by giving smart suggestions, automating routine tasks, and analyzing communication patterns for insights.

3. Is it possible to measure the return on investment in employee communication software?

Yes, you can measure this by tracking improvements in employee productivity, engagement, retention rates, and overall business performance. Additionally, monitoring reductions in communication-related errors, faster project completion times, and enhanced collaboration can provide valuable insights into the software’s impact.

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