Let’s begin with a scenario: The staff in an open-plan workplace waits impatiently for their boss to speak. The company announced its move to a completely remote work model, so there’s a lot of expectation for this first meeting. The team’s morale and output going forward will depend on how well the leader communicates at this critical time. This situation demonstrates
Employee communication has become even more important in our modern, dynamic business environment. Hence, it becomes challenging but necessary to maintain transparent and consistent lines of communication with workers. The most commonly used form of internal communication is electronic mail (email). However, understanding how valuable it can prove can be a bit challenging without proper measurement and analysis. This is
An apparently little miscommunication regarding a project deadline in a busy IT company led to a big setback. Managers became stressed, and staff members were irritated, causing morale to be at an all-time low. This situation is not unusual and emphasizes an important component of the contemporary workplace: internal communication in employee experience. Internal communication, or the sharing of information inside a business,
Change is a constant in today’s business world, and frontline employees—the backbone of any organization—experience it firsthand. A recent study reveals a critical gap: 15% of frontline workers are stressed by the constant churn of change. This highlights the importance of understanding how frontline employees can actively drive the change management process. Unfortunately, conventional change management approaches often overlook the invaluable contributions of frontline staff. These people
Employee disengagement or resistance to the change is the main reason for 70% of change action failures. If businesses prioritize communicating change, the figure will be substantially different. It’s no secret that telling employees about changes can be a very sensitive topic. It often causes opposition and anxiousness. This results in decreased output, missed deadlines, and lower-quality work. However, what is the
Frontline employees are essential to sectors such as healthcare and customer service, often working under challenging and high-pressure conditions. A study by meQuilibrium reveals that frontline workers experience anxiety and depression at rates 33% and 61% higher, respectively, compared to others. Additionally, they are 30% less likely to seek professional help under high stress than their non-frontline counterparts. This stress
