Last updated on March 7, 2024 at 10:31 am

As technology becomes increasingly integrated into everyday life, the ways organizations communicate internally continue to evolve. While email may remain a staple for formal business communication, SMS text messaging has emerged as a more casual and immediate channel for connecting with employees. In today’s fast-paced work environments where people are busier and more divided than ever, texting offers a simple and convenient way to share timely updates, address questions, and foster better collaboration across teams. 

This new medium, however, also comes with its own challenges regarding appropriate use and maintaining work-life balance. In this post, we’ll explore practical strategies for leveraging text within your company’s overall communication strategy in a thoughtful, value-add way that respects employees’ time and privacy. Whether you’re just starting to experiment with SMS or want to optimize current practices, the tips covered here can help enhance internal communication and engagement through thoughtful, strategic texting.

Advantages of SMS for Employee Communication

The most recent best practice for internal communications in a modern, dispersed business is to use texting to communicate with employees. According to a survey conducted in 2022 with American consumers, 47% of millennial respondents preferred receiving text messages from brands, while 44% of Generation Z respondents felt the same way. Some benefits of using SMS for employee communication include:

Also Read: 4 Content Distribution Strategies for Internal Comms Pros – theEMPLOYEEapp

High Reach and Open Rates

It is difficult to overlook fresh notifications or alerts due to the extensive time we spend looking at our phones. When considering alternative modes of communication, SMS stands out with its remarkably high open rates. Studies have shown that SMS messages are viewed within minutes of being sent, boasting an open rate of over 98%, which is significantly higher than that of emails. This enhanced open rate ensures that employees promptly receive the intended message and increases the likelihood of their engagement with it.

Fast and Timely Communication

SMS is a fast and effective way to deliver messages, reaching a large audience in just seconds. It also provides instant updates for time-sensitive information and shift changes. Moreover, you can access analytical data such as read receipts, open rates, replies, and immediate delivery confirmation.

Accessibility and Portability

Employees can receive messages at any time and on any device, eliminating the limitations of traditional communication channels. Managers and HR departments can conveniently and swiftly reach employees using SMS, allowing for flexible communication. Employees have the freedom to respond to messages at their convenience.

Conciseness and Clarity

SMS messages are concise and intended for specific purposes. Their brevity and simplicity should not discourage you; on the contrary, it can be quite positive. Communicating concisely doesn’t have to be dull. Acronyms, abbreviations, and emoticons can effectively convey ideas since they are easier to read and understand.

Cost-Effectiveness

 Cost-effectiveness stands out as a significant advantage in leveraging SMS for employee communication. Traditional communication methods, such as paper-based memos or extensive email campaigns, often incur considerable printing and distribution costs. In contrast, SMS messaging offers a more economical and efficient solution. With the prevalence of mobile devices, reaching employees instantly and directly through text messages eliminates the need for extensive paperwork and reduces the associated expenses. 

Furthermore, the simplicity and speed of SMS communication contribute to enhanced operational efficiency, allowing organizations to convey important information promptly without incurring excessive costs. This cost-effective approach not only aligns with budgetary considerations but also reflects a modern and streamlined communication strategy for organizations looking to optimize their resources.

How Does SMS Communication Benefit Frontline and Deskless Workers?

 Some benefits of SMS communication for frontline & deskless workers are: 

Improved Scheduling and Attendance Management

Employee tardiness can have a significant impact on the workplace. It can hinder productivity, create bottlenecks, and disrupt work schedules. One effective way to counter this issue and optimize corporate communication is by using SMS messages. With SMS, you can easily send reminders for shifts, meetings, and training, thereby reducing absenteeism, tardiness, and more. All of this can be achieved with just a click.

Real-Time Updates and Alerts

Frontline workers, who do not adhere to a traditional 9 to 5 routine, are frequently overlooked and may miss out on real-time updates or alerts. By utilizing SMS employee communication, organizations can ensure that frontline employees receive timely information regarding critical updates, safety protocols, operational changes, and other important matters. This enables effective communication and enhances overall productivity and efficiency in the workplace.

Boost in Employee Engagement and Motivation 

Sharing company news, recognition, and feedback through personalized messages can significantly enhance employee engagement and motivation. Motivated workers tend to be more effective, productive, and likely to stay with the organization in the long run. By demonstrating that their efforts and contributions are valued, businesses can create a culture of appreciation, success, and motivation.

Facilitation of Two-Way Communication

To ensure effective workplace communication, it is crucial to maintain constant two-way contact and transparency with your frontline staff. Encouraging open communication allows your employees, who directly interact with consumers, to actively participate in workplace conversations. Conducting polls, collecting feedback, and directly addressing employee inquiries can help streamline this process. In addition, utilizing SMS for employee communication can further enhance the efficiency of these interactions.

Support For Emergencies

In urgent situations where immediate communication is vital, SMS serves as a reliable and swift channel for disseminating crucial information. Whether it’s providing safety instructions, alerting about emergency procedures, or coordinating rapid response efforts, SMS ensures that frontline workers receive timely and actionable information. The accessibility of SMS on mobile devices allows for quick dissemination of emergency updates, contributing to enhanced safety protocols and better-prepared teams in unpredictable situations. This capability underscores the invaluable role of SMS in providing essential support during emergencies for frontline and deskless workers.

Best Practices for Using SMS Texting for Employee Communication

Get Consent and Respect Opt-Out Preferences

Sending SMS messages to individuals solely because you have their phone number on file is not recommended. It is important to obtain the consent of your contacts before sending out mass texts, as this is not only good practice but also required by law. When communicating with employees, offer them the option to accept or decline future SMS messages. Additionally, it is advisable to respectfully honor their decision if they wish to opt out of receiving SMS messages. Provide employees with an unsubscribe button to easily discontinue receiving texts from your organization.

Segment and Personalize Messages

Including a personal touch in SMS messages can significantly enhance employee engagement. When composing a message, address recipients by their first name and customize the content based on previous conversations or shared interests. By segmenting employees into teams and departments, personalized messages create a sense of one-on-one communication and foster more engaging discussions.

Keep it Short and Actionable

When sending SMS messages, it’s important to be concise and clear due to character limitations. Try to communicate essential information in a simple and jargon-free manner. This is because frontline staff members may not have the necessary credentials or understanding of technical terms used in the workplace. Use engaging and action-oriented calls-to-action (CTAs) to prompt the required employee responses.

Also Read: Guide to Compliance Communication With Frontline & Remote Workers – the EMPLOYEE app

Schedule Wisely

When sending SMS messages to employees, it is important to consider their time zones and work schedules to avoid inconveniencing them. Furthermore, try to avoid sending multiple messages simultaneously. Take into account the preferences of your employees and refrain from sending messages outside of regular work hours.

Integrate with Existing Systems

Text messaging is a useful tool for various purposes such as notifying staff members in case of emergencies, streamlining internal procedures, and promoting your brand. Additionally, companies can communicate with field employees through text messages to receive honest feedback. To create a seamless and unified experience, it is recommended to integrate your employee text messaging system with other HR systems and communication tools.

Track and Measure Results

Implementing an SMS text messaging system for employee communication without measuring or tracking results is not advisable. Tracking and measuring results encompass various aspects, including delivery and response rates. As frontline employees do not adhere to a typical 9 to 5 job, keeping them informed about daily activities is crucial. Organizations should monitor metrics and adapt communication strategies accordingly. By clearly defining goals, collecting feedback, and utilizing qualitative and quantitative data, these metrics can be effectively monitored by sending SMS to employees.

Let’s Sum Up!

SMS continues to be a valuable tool for staff communication, even in the digital age where numerous other communication channels are available. It stands out due to its cost-effectiveness, high engagement potential, immediate reach, and better open rates. By implementing SMS best practices strategically, employers can enhance output, employee engagement, and overall success. Additionally, integrating SMS with other communication platforms fosters improved employee engagement and collaboration.

Frequently Asked Questions

Q: What are the primary advantages of using SMS text messaging for employee communication?

• A: SMS text messaging offers quick and direct communication, ensuring that messages are promptly received and read by employees. It is a versatile tool for conveying urgent information, facilitating real-time updates, and fostering efficient communication channels within the organization.

Q: How can SMS text messaging enhance employee engagement and participation?

• A: SMS engages employees by providing a convenient and accessible communication platform. It encourages participation through quick surveys, polls, and feedback collection, promoting a two-way communication flow and enhancing overall engagement between employers and employees.

Q: What security measures can be implemented when using SMS for sensitive employee communications?

• A: Employers can enhance security by using two-factor authentication, encrypted messaging services, and ensuring compliance with data protection regulations. These measures safeguard sensitive information and maintain the privacy and confidentiality of employee communications.

Subscribe To The theEMPLOYEEapp Newsletter