Frontline workers are vitally essential and constitute the backbone of many different sectors. According to Microsoft’s 2022 Work Trend Index Special Report, they make up 80% of the global workforce. As the first point of contact for consumers, patients, or clients, these staff members immediately influence a company’s general viability. Still, a concerning trend has surfaced: more frontline employees are leaving
Source Effective communication with frontline workers is crucial for any company’s efficient productivity and higher manufacturing rates. Statistics show that nearly 70% of workplaces work better and faster with better communication because they are well-informed about internal affairs. A delay or gap in communications between headquarters and frontline workers can cost the company quality work for adequate consumer satisfaction and give rise
Are you aware that poor communication is a major cause of wasted money in organizations in the United States, amounting to $1.2 trillion dollars within a year? This figure is rather worrying for businesses that have a large proportion of deskless workforce. Business today requires communication, and this is why it is important to be connected at all times. This is particularly so for the globally recognized 80% of employees who are deskless workers. Healthcare givers, call center personnel, retail store personnel, and
Business success has traditionally depended heavily on your capacity to maintain an engaged and happy staff or high employee retention. A company’s ability to retain and engage its workforce is recognized as a critical component of its success by 60% of CEOs. High turnover is expensive, involving costs associated with recruitment, onboarding, and lost productivity during the transition period. The Work Institute
A PwC study found that in the last 6 months, 36% of manufacturers experienced 10% attrition rates among frontline employees. Similarly, a McKinsey study found that at least 50% of frontline retail workers are planning to quit their current jobs and look for better experiences. These statistics highlight one of the biggest issues faced by frontline businesses. Businesses that need frontline employees tend to
Did you know that 80% of the global workforce is frontline employees? Though these workers are the pillars of many companies, they contend with specific issues in their jobs daily. As an internal communications manager or HR leader, you’re tasked with bridging the gap between these essential workers and your organization’s goals. The frontline employee journey directly influences the organization’s effectiveness and customer satisfaction. However, as many as 58% of frontline employees expect job stress to increase in
