Texting as a Game-Changer: Why Unlimited Employee Messaging is the Key to Operational Excellence

In a highly competitive market scenario, the onus of offering high-quality products and services depends on effective employee productivity. However, it cannot be made functional without top-notch internal communication systems in place.

With the latest developments in diverse working styles, text messaging is gaining ground as a methodical tool to promote operational excellence. Forbes recently published an article that stated that a text message can generate up to $71 for every dollar spent. Based on such return on investment, it is only natural that this form of communication is solidifying its importance in the workplace.

This blog navigates you through the key benefits and use cases of employee text messaging for operational excellence. Let’s dive in!

What is Operational Excellence?

Operational excellence maximizes efficiency in all of a company’s procedures. By continuously improving internal operations, operational excellence seeks to ensure that client demands are met regularly. Rather than raising short-term measures, operational excellence is primarily about delivering long-term benefits.

How Unlimited Employee Text Messaging Boosts Operational Excellence

Compared to emails, text messages have an approximate 98% open rate. Thus, text messaging positively impacts employee communication. Let’s learn about the benefits of unlimited employee text messaging and its role in boosting operational excellence!

1. Seamless Communication Speed

Text messaging improves communication speed by facilitating real-time interactions and eliminating wait times as opposed to emails.

The swift attribute of text messages helps teams resolve problems in frenzied settings. For instance, managers can ensure quick responses in a retail context by informing employees about changes in inventory or client requests.

This form of barrierless communication results in the following:

• Growth in productivity
• Shortened downtime
• Increased cooperation

2. Meaningful Team Collaboration

Teamwork is enhanced via text messaging, which eventually impacts the value flow to consumers in several ways.

• Text messaging boosts real-time communication and enables team members to exchange insights instantaneously.
• Employees can solve problems more quickly by responding to consumer concerns right away.
• Group messaging encourages cooperative ideation and improves customer support.
• The accessibility that one gets from text messages enables teams to interact from any place at any time of the day.

3. Promotes Agility for Quality Output

Are you wondering what the key to quality output is? According to customer reviews, it is all about prompt product modifications and service enhancements. With text messaging, employees can instantly exchange feedback on customer experiences or product performance.

Besides, instant messaging ushers a culture of continuous development where teams can brainstorm various issues together.

4. Encourage Employee Morale With Timely Recognition

There is a report from Gartner research that states an effective recognition strategy can raise average worker productivity by 11.1%. Additionally, 91% of HR professionals acknowledge that rewards and recognition have a beneficial impact on staff retention.

If your organization offers a staff spotlight or employee of the week initiative, let your team know about this individual’s accomplishment with instant text messaging! Even managers can use text messaging as an instant communication tool to facilitate recognition for:

• Employee achievements
• Sharing positive feedback
• Showcasing gratitude for a job well done
• Fostering a culture of appreciation

Moreover, your HR department can use SMS messages to acknowledge staff members and encourage optimism. For instance, remind everybody that Samantha, a team member, has her birthday today and that the recreation room has cake!

5. Enhances Employee Engagement Through Polls and Surveys

Polls and surveys are highly instrumental in operational excellence as they provide meaningful insights into employee satisfaction.

Organizations can use text messaging to manage uninterrupted feedback campaigns. Contrary to email surveys, which have response rates of about 6%, SMS polls can receive responses up to 45%.

Additionally, text messaging surveys support real-time data collection where employees can reply easily via handheld devices.

6. Reduces Miscommunication and Increases Clarity

According to Gartner’s research, inadequate communication accounts for 70% of business errors. A survey of 400 businesses projected the annual cost of lost production due to communication obstacles to be $37 billion.

Nonetheless, text messaging gives companies a quick and direct line of contact, which lowers the possibility of misunderstandings.

The brevity of text messages reduces the chance of confusion over everything from project changes to policy changes. Additionally, real-time feedback makes teamwork much easier.

Top Use Cases of Employee Text Messaging for Operational Excellence

Operational excellence is achieved when all staff members can recognize the value flow to the customer and make necessary corrections on time.

This description makes it clear that the main emphasis of operational excellence is on every aspect of business performance related to increasing and improving value for the client. Thus, success is to be attained only when every facet of business is well-coordinated and structured around a ‘customer-first’ mindset. The premise is that while leadership concentrates on how revenue generation plays an essential role in building and growing the firm, employees concentrate on sustaining the work process’s meticulous implementation.

In that same thread, there are several opportunities for operational excellence when text messaging is used for communication. This involves the capacity to communicate and carry out more difficult duties, including task cooperation or worker input collection. You can also deliver basic notices and alerts.

The following are some of the most effective applications for employee communications via text message:

1. Real-Time Updates

Thanks to employee text messaging, teams can communicate changes instantly. This is beneficial in industries where time-sensitive information is paramount.

Example: Production supervisors in a manufacturing facility can promptly notify floor employees of modifications to production schedules or equipment failures. The manager can then minimize downtime by texting the maintenance staff to resolve a machine breakdown as soon as possible. Following this prompt communication, the staff members can modify their assignments as and when necessary to minimize operational delays.

2. Team Collaboration

Text messaging can improve team cooperation, especially in companies that use remote or hybrid work arrangements.

Example: A marketing team working on a campaign can use a group text messaging app to exchange ideas in real time. When a team member has a fresh idea for an ad, they can quickly share it by text and get feedback from others. This flow of ideas helps in a resilient approach to project management and enhances the campaign’s execution.

3. Employee Acknowledgement

Text messages can be used to celebrate employee achievements. Frequent communication helps employees develop a sense of belonging.

Example: A business can implement a recognition program in which managers text employees to recognize their accomplishments. If a salesperson surpasses their goals, management can SMS the team to congratulate them and emphasize their accomplishment. As a result, the acknowledged employee’s morale grows, and others are inspired to pursue excellence.

Hence, employee engagement boosts productivity and positively impacts the company’s operational objectives.

4. Scheduling and Shift Management

Text messaging can make scheduling and shift management easier, especially in shift-based work sectors like retail and hospitality. It enables prompt communication about availability and shift changes.

Example: Management in restaurants can notify employees by text message about changes or vacancies in their shifts. The manager can swiftly identify a substitute by texting the team if a server calls in sick. Direct responses from staff members enable a quick change in allotments.

Giving employees an easy method to manage their schedules not only ensures that the restaurant has sufficient staff but also improves their well-being. Better service delivery and operational efficiency are the results of such effective scheduling.

5. Crisis Management and Emergency Notifications

Text messaging is an essential communication tool for speedily sharing information during emergencies or crises.

Example: A business can utilize text messaging to notify staff members of safety precautions, evacuation routes, or scheduling modifications during a natural catastrophe. The HR department may contact all employees in advance of a severe storm to advise them to stay at home and to provide them with updates on the situation.

Keeping everyone updated preserves operational continuity and guarantees worker safety. In an emergency, rapid and transparent communication is key to reducing risks and ensuring worker safety.

Best Practices to Boost Employee Text Messaging

There are five essential tactics you may employ to turn text messaging into a productive professional communication tool.

1. Be Succinct and Clear in Expression

Establishing a trustworthy and uniform tone of voice is among the most crucial components of successful text messaging for your staff. This entails communicating intelligibly and succinctly. Emojis can also be used to convey feelings or highlight important ideas without resorting to colloquialisms or casual language. Just make sure that staff have a straightforward texting protocol.

2. Master the Timing

Sending texts at the appropriate time is another vital aspect of successful texting. For urgent bulletins or updates, when it could be required to deliver communications beyond typical business hours, text messaging could be critically important.

3. Select a Suitable Channel

You must meticulously assess which medium is most suited for each message in spite of maintaining the same tone of voice. For instance, messaging groups can be more appropriate for messages that need an immediate reaction, but individual texts can be more appropriate for discussing intricate or comprehensive subjects.

4. Add Interactive Graphics

Emoticons, pictures, and GIFs are excellent ways to add visuals to text messages, which can improve the content and make it more interesting for the readers.

5. Engagement Incentives

Lastly, you can utilize awards or incentives to motivate your staff to participate. This entails providing little incentives, like complimentary lunches or espresso, to those who promptly reply to your communications.

Larger rewards for team tasks or competitions that encourage cooperation and teamwork may also be included.

Employee Text Messaging Templates for Operational Excellence

Here are a few effective text messaging templates specific to common working scenarios for inspiration!

1. Introducing New Project Pipelines

Send texts to specific team members or groups of workers to tell them about upcoming assignments, projects, or corporate objectives and to ensure they have the tools or training necessary to be successful.

The following are a few instances of text messaging staff members:

• “Next month, we will launch a new effort aimed at increasing office efficiency, which I am thrilled to unveil. If you have any queries or issues, kindly look at the project specifics and contact me.”
• “I’m hoping that everyone is prepared for the next training session on the new marketing software! In the upcoming week or so, could you kindly review the training resources and become acquainted with the new framework?”

2. Maintaining a Consistent Workflow

To provide workers with an improved user experience and ensure they are always connected, combine text messaging with other corporate collaboration tools like scheduling software, group discussion rooms, and instant messenger platforms.

Examples

• “Kindly join me for a brief meeting to go over the most recent developments on this venture in our group chat room.”
• “I’ll put you on the project administration platform so you can see and edit your to-do list with ease.”

3. Celebrating Milestones

When staff members accomplish a significant objective or milestone, finish education or credentials programs, or reach personal objectives like losing weight or finishing a race, use SMS messages to express congratulations.

One excellent tool for coming up with innovative ideas for employee appreciation is employee text messaging for internal interactions.

For instance, you could say:

• “You deserve kudos for your recent advancement! I’m proud of all the effort you’ve put out to reach this point in your career.”
• “Your performance on the latest project has pleasantly surprised me. Keep doing your excellent job. I’m confident you’ll get fantastic outcomes!”

4. Bulk Messaging for Important Updates

For SMS emergencies, critical updates, or mass staff alerts on tasks, plan modifications, or other pertinent data, use text messages as an element of a mass notification system.

Here are some samples of expert text messages:

• “All staff will be working virtually today because of severe weather.”
• “Kindly join the group call by clicking the link here.”
• “Important information: There is now a seven-day extension on the due date for presenting your project idea.”

5. Boost Remote Employee Efficiency

Establish standards for how employees should interact with their coworkers and major stakeholders by using text messaging as an efficient tool for remote working participation.

The following are some instances of text messaging staff members:

• “I was simply wishing to inquire about how you’re adjusting to your new position. If you require any assistance in getting acquainted with any of the working procedures at the organization, do let us know.”
• “I wanted to go over everything that you require to know to begin working from home. Kindly go over our policies on remote employment. Don’t hesitate to get in touch with me with any queries or worries.”

Summing Up

It is imperative in today’s lightning-fast business environment to communicate with employees via text. Employee SMS was created with the dynamic, constantly moving workforce in mind.

Even though they might not constantly have access to their emails, employees in the healthcare, shipping, and retail sectors can nevertheless receive critical notifications. Additionally, staying in touch is now simpler than ever, thanks to text messages that can be sent directly from any place to each person’s smartphone!

To keep your employees connected and boost operational efficiency, use the employee text messaging tool by The EMPLOYEE App.

From streamlining internal communication to optimizing your text strategy with data trends, The EMPLOYEE App provides a unified dashboard for effective text messaging. Additionally, Our Employee Text Messaging System follows Telephone Consumer Protection Act (TCPA) regulations to secure your communication channels.

Request a demo to learn more!

FAQs

Q. What is employee text messaging its contribution to operational excellence?

Employee text messaging is a communication system that permits workers to send and receive an infinite number of text messages for work-related objectives. It supports operational excellence by encouraging real-time communication.

Q. How can employee text messaging improve team collaboration?

Text messaging can enhance teamwork by enabling quick communication and real-time problem-solving. Group messaging tools can also ensure that everyone is on the same page and responds swiftly to client requests.

Q. What are the security considerations for using employee text messaging?

Organizations should consider data security and privacy while enabling texting for employees. They must set rules and employ secure channels to safeguard private data.